Huat12 Privacy Policy – Our Commitment to Data Protection Every Malaysian Member

Huat12 is an online Sports Betting and entertainment platform operating in Malaysia. We understand that trust is the foundation of our relationship with every member, and that trust begins with how we handle your personal information. This Privacy Policy is written to clearly explain exactly what huat12 does with your data.

This policy applies to all personal information collected when you register and use the huat12 platform at https://huat12.best or through the huat12 mobile app for Android and iOS. It also applies to any interactions you have with our customer support team, email or other communication channels we operate.

Huat12 complies with the requirements set out under Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to protecting your privacy and managing your personal data in a fair, lawful, and transparent manner.

Huat12 collects various types of information depending on how you interact with our platform. Below is a detailed breakdown of the categories of data we collect:

Your personal data is collected by huat12 through several different channels throughout your interactions with our platform:

• Account Registration — Information you provide when first creating your huat12 account, including your phone number, password, and basic personal details.
• Identity Verification (KYC) — Documents you submit for verification purposes, such as a copy of your Malaysian identity card, bank statement or other documents requested by huat12.
• Financial Transactions — Information generated when you make deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX, and when withdrawing your winnings.
• Platform Usage — Data automatically generated as you use huat12, including pages visited, bets placed, and session duration.
• Cookies & Tracking Technologies — Technical information collected via browser cookies, session tokens, and similar technologies to enhance the user experience.
• Support Interactions — Information you share when contacting the huat12 customer support team via live chat or email.

Huat12 uses the personal data collected for legitimate and specific purposes only. We do not use your data for anything unrelated to the services you signed up for. Below are the primary purposes for which data is used at huat12:

• Account Management — Creating, maintaining and securing your huat12 account, including the login process, identity verification and account recovery.
• Service Provision — Processing your Sports Betting activity across the Malaysia Super League, EPL, BWF badminton, e-sports, and all other categories; managing deposits and withdrawals; delivering HD live streaming and real-time odds.
• Fraud Detection & Security — Identifying and preventing fraudulent activity, money laundering, multi-account abuse, and other security threats that could harm the platform or other members.
• Legal Compliance — Comply with Malaysian legal and regulatory requirements, including anti-money laundering (AML) and Know Your Customer (KYC) obligations.
• Platform Improvement — Analysing usage patterns to improve platform features, enhance the user experience, and develop new services that are more relevant to Malaysian members.
• Customer Support — To provide effective and personalised assistance whenever you reach out to the huat12 support team.
• Service Communications — Sending important notifications related to your account, such as deposit confirmations, security alerts, and relevant policy updates.
• Responsible Gaming — Monitoring betting patterns to identify signs of problem gambling and providing appropriate support to members who may need it.

Huat12 does not sell, rent, or trade members' personal information to any third party for marketing purposes. However, in the course of operating the platform, there are limited situations where we may need to share information with certain parties:

• Payment Processors — Transaction information is shared as required with licensed payment processors such as FPX gateway providers, Touch 'n Go, GrabPay and others to facilitate secure deposit and withdrawal processing.
• Technology Providers — Software providers and technical infrastructure partners who help us operate the huat12 platform securely. All third parties are bound by strict confidentiality agreements.
• Registered Authorities — Relevant Malaysian authorities such as Bank Negara Malaysia, the police or the courts where required by law or a valid court order.
• Fraud Prevention — Recognised fraud prevention agencies and industry bodies in cases where there is an urgent need to prevent serious financial crime.

Protecting your personal data is both a technical and ethical responsibility that huat12 takes extremely seriously. We continuously invest in the latest security infrastructure to ensure your information remains safe at all times.

• 256-bit SSL Encryption — All communications between your device and huat12 servers are encrypted using TLS 1.3 with AES 256-bit encryption. This means that even if data were intercepted, it would be unreadable without the decryption key.
• Two-Factor Authentication (2FA) — An additional security layer that requires a second form of identity verification via an OTP code sent to your phone number during login or important transactions.
• 24/7 Monitoring — The huat12 security team monitors our systems around the clock to detect suspicious activity, unauthorised access attempts, and anomalies that may indicate a security threat.
• Internal Access Controls — Only huat12 staff who require access to specific data in order to perform their duties are permitted to do so. All access is logged and audited on a regular basis.
• Regular Security Audits — huat12 conducts regular penetration testing and security audits with qualified third parties to identify and patch any vulnerabilities.
• Data Backup — Member data is automatically backed up to secure locations to ensure rapid recovery in the event of a technical failure.

Huat12 does not retain members' personal data for longer than is necessary for the purposes outlined in this Privacy Policy, or beyond the time limits prescribed by applicable Malaysian law.

• Active Account Data — Retained for as long as your huat12 account remains active and you continue using our services.
• Data After Account Closure — Financial transaction records and identity data are retained for a minimum of 7 years after account closure to comply with Malaysian anti-money laundering and tax legislation.
• Customer Support Records — Retained for 2 years after the last interaction for quality control purposes and reference in the event of any subsequent disputes.
• Technical Log Data — Retained for 90 days before being automatically deleted, unless an active investigation requires the relevant records to be preserved.
• Once the retention period expires, data is permanently deleted using methods that ensure it cannot be recovered.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and huat12's commitment to privacy, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact the huat12 privacy team via in-platform live chat or by emailing support@huat12.best. Include your account number and a description of your request. We are committed to responding within 72 hours and resolving all requests within 14 business days.

Huat12 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored by your web browser when you visit huat12.

You can control or delete cookies through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality of the huat12 platform, including your ability to log in to your account. The huat12 mobile app uses similar technologies for the same purposes as described above.

Your financial data is treated with the highest level of protection at huat12, given its sensitivity. This includes payment method details such as your Touch 'n Go eWallet account, GrabPay phone number, DuitNow ID, Boost or ShopeePay account, as well as bank account information for FPX transactions via Maybank2u, CIMB Clicks, or other local Malaysian banks.

• Full bank account or e-wallet numbers are never stored in huat12's systems as plain text — they are encrypted using industry-recognised tokenisation methods.
• Transaction processing is handled by licensed payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standard).
• Huat12 will never ask for your bank account or e-wallet password via live chat, email or any other channel. Please be cautious of any communication claiming to be from huat12 that requests such information.
• All withdrawals are processed exclusively to the bank account or e-wallet registered and verified under the same member name as the huat12 account, as a safeguard against fraud.

Huat12 is a platform strictly intended for individuals aged 18 and above. We do not knowingly collect, store, or process any personal data from individuals under the age of 18.

Should we discover that data has been collected from someone below the minimum age requirement, the account in question will be terminated immediately and all associated data will be deleted from our systems. Parents or guardians who believe their child has registered an account with huat12 should contact us immediately at support@huat12.best for prompt action.

Huat12 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other relevant operational reasons. The date of the most recent update is always displayed at the top of this document.

When we make significant changes, we will notify you through:

• A clear in-platform or in-app notification on huat12 before you log in.
• A notification email will be sent to the address registered on your account at least 7 days before any amendments take effect.
• Announcements visible on the huat12 homepage.

Your continued use of the huat12 platform after any amendment takes effect means you have read and agreed to the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account and request data deletion in accordance with the procedure outlined in Section 8.

We welcome any questions, concerns or feedback regarding this Privacy Policy or how huat12 handles your personal data. Our privacy team is ready to assist and committed to providing accurate, helpful responses.

• Live Chat — The fastest option. Available 24/7 directly within the huat12 platform or app. Let us know your query is privacy-related so it gets routed to the right team. Average response time is under 3 minutes.
• Privacy Email — For detailed enquiries, data rights requests, or formal complaints, email us at support@huat12.best with the subject line "Privacy Enquiry – [your account number]". We are committed to responding within 24 business hours.

For identity verification requests made in connection with exercising your data rights (such as data access or deletion requests), we may need to ask for additional information to verify your identity before processing the request. This is a security measure to protect your data from unauthorised requests.